At Guangzhou Tianzhi Innovation Technology Co., Ltd., we prioritize your satisfaction and strive to make your experience with our services seamless. Our commitment to transparency and customer satisfaction is reflected in our detailed Refund and Returns Policy.
Cancellation of Services:
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Individual Counseling and Therapy Sessions:
- Cancellations made 24 hours or more before the scheduled session are eligible for a full refund.
- Cancellations within 24 hours may be subject to a partial refund or rescheduling at the therapist’s discretion.
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Workshops and Events:
- Refunds for workshop or event registrations are available if cancellation is requested at least 7 days before the scheduled date.
- Cancellations within 7 days may result in a partial refund or the option to transfer registration to a future event.
Digital Products and Materials:
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E-books, Guides, and Online Courses:
- Refunds for digital products are generally not provided after download or access. Exceptions may be considered based on individual circumstances.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of receipt. We will assess the issue and, if valid, arrange for a replacement or issue a refund.
How to Request a Refund or Return
To initiate a refund or return, please contact our customer support team at [email address or phone number]. Provide your order details, the reason for the request, and any supporting documentation.
Refund Processing
Refunds will be processed using the original payment method. Please allow 5-7 business days for the refund to be reflected in your account.
Changes to Services
We reserve the right to modify, suspend, or discontinue any aspect of our services, including products and events, at any time. In such cases, we will communicate changes in advance and provide options for affected individuals.
User Responsibilities
Users are responsible for providing accurate information during the purchase process. Any issues arising from incorrect information may impact refund eligibility.
Privacy and Security
Your personal information provided during the refund process will be handled in accordance with our Privacy Policy.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at: Guangzhou Tianzhi Innovation Technology Co., Ltd. Room 2303, No. 152-2, North of Huangbian Road, Baiyun District, Guangzhou, Guangdong, 510080 CHINA Tel: 020-32787152 Email: tztx@tolifeus.com
Our aim is to exceed your expectations, and we appreciate your understanding as we work diligently to ensure your satisfaction with our services.