Privacy Policy

Who we are

At Guangzhou Tianzhi Innovation Technology Co., Ltd., we are committed to ensuring the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our services.

1. Personal Information:
   • Name, contact information, and address.
   • Email address and telephone number.
   • Other relevant personal details necessary for our services.
2. Usage Information:
   • IP address, browser type, and device information.
   • Usage patterns and preferences during your interaction with our website.

How We Use Your Information

1. Service Delivery:
   • Providing personalized mental health services.
   • Responding to your inquiries and requests.
2. Communication:
   • Sending relevant updates, newsletters, and service-related communications.
3. Improvement of Services:
   • Analyzing usage data to enhance and optimize our website and services.
4. Legal Compliance:
   • Complying with applicable laws and regulations.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. Your information may be disclosed to trusted service providers who assist us in delivering our services, but only to the extent necessary.

Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights or for any privacy-related concerns, please contact us at tztx@tolifeus.com.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. You can modify your browser settings to control cookie preferences.

Updates to Privacy Policy

This Privacy Policy is subject to periodic updates. Any changes will be posted on our website, and your continued use of our services indicates your acceptance of these changes.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at: Guangzhou Tianzhi Innovation Technology Co., Ltd. Room 2303, No. 152-2, North of Huangbian Road, Baiyun District, Guangzhou, Guangdong, 510080 CHINA Tel: 020-32787152 Email: tztx@tolifeus.com

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. When your data is no longer required, it will be securely deleted or anonymized.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

International Data Transfers

As an international company, your data may be transferred and stored outside your country of residence. We take measures to ensure that your information is treated securely and in accordance with this Privacy Policy.

Consent

By using our services, you consent to the collection, processing, and storage of your personal information as outlined in this Privacy Policy.

User Control

You have the right to manage your preferences regarding the use of your personal information, including opting out of marketing communications and adjusting cookie settings. Instructions on how to do so can be found in our Cookie Policy.

Incident Response

In the event of a data breach or security incident, we have established protocols to promptly investigate, notify affected individuals, and take necessary measures to mitigate the impact.

Lawful Basis for Processing

Our processing of your personal information is based on various lawful grounds, such as the necessity for the performance of a contract, compliance with legal obligations, and your consent.

California Privacy Rights

If you are a California resident, you have specific privacy rights under the California Consumer Privacy Act (CCPA). These include the right to access, delete, or opt-out of the sale of your personal information.

GDPR Compliance

If you are a resident of the European Union, our processing of your personal information is in compliance with the General Data Protection Regulation (GDPR). You have certain rights regarding the processing of your data, including the right to access and rectify your information.

Data Subject Requests

To exercise your rights or make any requests related to your personal information, please contact us using the provided contact information.

We are dedicated to transparency and safeguarding your privacy. If you have any questions or concerns not addressed in this Privacy Policy, feel free to reach out to us. Your trust is essential to us, and we are committed to maintaining the highest standards of privacy protection.